Encountered a problem while using a TerraMaster product?

If you encounter problems while using a TerrMaster product, please get help through the following channels.

1. Live chat with customer service
Visit TerraMaster website, click the "Live Chat" on the website to start immediately chat with our customer service, you will get a fast help. If our service stuff is offline at that time, please just leave your questions in the chat box and as well your email address, normally your questions will be answered within 8 hours.

2. Follow the quick guide
Especially for a new user, the Quick Installation Guide provides a very detailed guideline for using a TerraMaster product, as well as some common troubleshooting. Follow the guideline step by step, it is so easy to use the product.


3. Read the FAQ & User guide
TerraMaster provides a variety of online help documents, you can read these documents to help you get answers as soon as possible.

4. Post your questions in the forum
We have dedicated technical support to respond to user questions in our forum. Visit TerraMaster forum, post your questions, normally your questions will be answered within 8 hours. You may also find answers from the posts of other users in the forum.

5. Other supporting materials
In addition to the above methods, visit the technical support webpage of TerraMaster to view more help documents, videos, compatibility lists, and download resources.

Contact us immediately, and we will provide responsive help!

Updated on: 23/11/2021